About Warranty
If you present the warranty card or proof of purchase date, and if there is a manufacturing defect or initial defect, we will repair or replace the product free of charge within the warranty period (2 years from the date of purchase).
If you wish to have the product repaired due to reasons other than manufacturing defects or initial defects, we will repair it for a fee.
If you would like to request a repair, please contact us using the inquiry form or aww-support@movedinc.com.
For warranty support, a warranty card or proof of purchase date is required.
Please keep the warranty card and the receipt at the time of purchase in a safe place as they will be required for the warranty.
Please note that the warranty does not apply in cases of damage due to the following reasons, and it will be repaired for a fee.
In the unlikely event that your baggage is damaged during transportation, such as when boarding an airplane, please report it to the airline before passing through customs (in the case of domestic flights, when you receive your baggage).
In addition, if the same parts are not available for repair, we may repair with other parts that have the same function.
Please note that if the parts are not available, we may decide that the product cannot be repaired.
・When there is a trace that the characters such as the date of this document have been intentionally rewritten.
・Faults caused by external factors such as fire, earthquake, wind and flood damage, salt damage, pollution, other disasters and wars.
・Damage caused by dropping, misuse, or abuse
・Defects caused by disassembly, modification, or incorrect repair
・Damage or superficial damage caused by improper handling or misuse during transportation by airlines or other means of transportation
・Damage due to exposure to high temperatures, solvents, acids, water, rain, etc.
・Damage related to incidental expenses such as damage or loss of items stored in the case, opportunity loss, etc.
・Deterioration and wear of parts such as casters due to normal use
・Surface damage from normal use (wear, scratches, gouges, dents, stains, discoloration)