Ordered items cannot be cancelled. Please check carefully before placing the order.

You can change your order before the shipment.
If you want to change your order, please contact our customer support team from Contact」。

In case you have trouble ordering online, please contact our customer support team here.「Contact」

Checkout process will be faster if you make the account.
Also, members can manage points, receive coupons, view order tracking and more.

We do our best to make your MY Aww experience as safe as possible.
Please refer to our privacy policy for more details.

Your account can be easily renewed or modified in MY Aww account setting.
Please contact our customer support team via phone call or contact form to delete your account.

・The e-mail address entered is incorrect
Please re-confirm e-mail address and try again.

・The e-mail is sent to spam folder automatically. 
If you are using free providers such as Hotmail or Yahoo!, your e-mail may be end up in the spam folder. Also depending on the e-mail software and anti-virus software settings, e-mail may be sent to spam folder or deleted automatically.

・E-mail setting is set to block our e-mail.
If your e-mail software has anti-spam filter, please change the setting to receive the domain “@movedinc.com”. Also in case you are using mobile e-mail, the e-mail may has a setting to reject e-mails from the Internet. Please refer to website of the provider or help page on software for more details.

・E-mail address registered is “@i.softbank.jp”, “@softbank.ne.jp or “x.vodafone.ne.jp”
For some customers who use the address issued by SoftBank, there are cases where the spam prevention filter on the server side works strongly and may not be able to receive the e-mail correctly even though the setting has not been set by the customer. Please set the domain of "@ movedinc.com" to the list of permitted reception, or try using another e-mail address. (Please refer to SoftBank's support page for how to set the reception permission list.)

You can proceed from "View and change the customer information" in MY Aww page.

You can always check the status of your order in your MY Aww account. Once your order is completed, you will receive a shipping notification and you will be able to check your delivery status online.

Your purchase will be shipped from our warehouse within 7 business days. Estimated time for arrival is 2-3 business days.

Our shipping fee is 650 JPY per package within Japan (1,200 JPY for Okinawa and remote islands)
However, free shipping applies for following cases.
・Total purchase is more than 8,000 JPY (with tax) per package.
・If your purchase includes shipping free items.
・If you placed an order during the free shipping period.

Yes, that is possible.
Shipping is free regardless of country.
However, please note that if any import duties are incurred, they will be borne by the recipient.

Usually, we request billing to payment company at the time of shipment.
Withdrawal date depends on the credit card company. Please contact the credit card company for details.
* Due to the shipping system, we cannot change the billing request date.

We accept credit cards, Pay Pay, Paypal, Google Pay, GMO Postpay.

We only accept the items that have defects.
Returns or exchanges for the following reasons may not be accepted or you may be responsible for returning or exchanging shipping costs. Please contact us here.「Contact」
・Returns or exchanges at customer convenience (items are not how you imagined, wrong order, etc.)
・Items that have passed 8 days or more after their arrival
・Items that are already used
・Items that have dirts or scratches under the customer

・Depends on the product.
◼️Suitcase
If a problem occurs with normal use during the warranty period (within 2 years from the purchase), if it is considered that a problem or defect was caused in the manufacturing process or parts itself, in such case, the product will be repaired free of charge.
If any defects are found, please contact us with proof of purchase date and warranty. If the repair is found to be difficult, we will replace it.
Please note that under the following conditions, free repair will not be possible even during the warranty period.
・After 2 years from purchase
・If there is no warranty certificate and there is no proof of purchase date
・Traces of intentional rewriting such as dates.
・Problems caused by external factors such as fire, earthquake, storm and flood damage, salt damage, pollution, other disasters and wars
・Problems caused by dropping, misuse, abuse
・Disassembly, remodeling, problem caused by incorrect repairs
・Damage or superficial damage caused by improper handling or misuse during transportation by airlines or other transportation
・Damage caused by high temperatures, solvents, acids, water, rain, etc.
・Damage related to belongings stored inside the suitcase or cost related to loss of the opportunities etc.
・Deterioration and wearing of caster parts in normal use
・Surface scratches, dirts, cuts, dents, color fading in normal use

If you have a warranty card and proof of purchase date, and if there is a manufacturing defect or initial defect, we will repair it free of charge within the warranty period (2 years from the date of purchase). If you wish to repair for reasons other than manufacturing defects or initial defects, we will repair it for a fee. If you wish to repair, please contact us from the "Inquiry Form".

Only in the case of manufacturing defects and initial defects, we will repair free of charge within the warranty period (2 years from the date of purchase). In other cases, repairs will be charged regardless of the warranty period.

We will look at the actual product or photos and make a judgment.